We have all the information you need! Check out our in-depth articles to make sure you are well prepared for your trip to Lapland, or browse our quick answers to frequently asked questions. If you can’t find what you’re looking for, get in touch with us right away: we’ll be more than happy to help you!
For most of our activities, cancellations received:
Some activities are non-refundable, please refer to the cancellation policy of the chosen tour before booking.
All our pre-arranged holiday packages are non-refundable.
For tailor-made holiday packages, cancellations received 90 days or more prior to departure are subject to a 50% cancellation fee and those received 89 days or less prior to departure are non-refundable.
We normally require a 50% deposit when you book a tailor-made holiday package, with the balance due 60 days before arrival. If you wish to pay the full price at the time of booking (100% deposit), please note that all payments for holiday packages are non-refundable.
Not really. The Northern Lights can be seen in Lapland from late August to early April. During the summer months they are concealed by the brightness of the midnight sun. Yes, you've read that right, the sun is still up at midnight. At the Arctic Circle, the summer sun shines late into the night before melting out in the horizon, and around the summer solstice it just doesn't set! This is actually an amazing experience, but if it's the aurora borealis you're after, summer may not be the best option.
Drivers must hold a valid driving licence and be over 18 years of age.
Yes, a valid driving licence is required for anyone wishing to drive a quad bike, jet ski or snowmobile. Bring the original or an electronic copy to the event.
Solo price is for one person driving one vehicle. Twin price is for one person sharing a vehicle with another person (one driver and one passenger). Alternate driving is allowed, so you can take turns if your passenger meets the driving requirements. For example, if you want to book a snowmobile ride with your partner (2 people) and only want one snowmobile for both of you (instead of having one snowmobile for you and one for your partner), you need to book for 2 adults - Twin driving.
Yes, if they meet the following requirements:
Snowmobile: Children who are 150 cm or taller can sit on the passenger seat of the snowmobile. The price of 1 "Adult - Twin Driving" must be paid when booking for a qualifying child under the age of 18. Children shorter than 150 cm must sit in the sled pulled by the guide’s vehicle. Snowmobile tours are not suitable for children under the age of 4.
Quad bike: Children who are 140 cm or taller can sit on the passenger seat of the quad bike. Children shorter than 140 cm are not allowed for safety reasons. The price of 1 "Adult - Twin Driving" must be paid when booking for a qualifying child under the age of 18.
Jet ski: Children who are 135cm or taller can sit on the passenger seat of the jet ski. Children shorter than 135cm are not allowed for safety reasons. The price of 1 "Adult - Twin Driving" must be paid when booking for a qualifying child under the age of 18.
