Nordic Unique Travels Oy is a tour operator, offering a wide range of tourism services in Finland, Norway, Sweden and Estonia. We specialize on the Arctic area, especially Rovaniemi.
These terms and conditions may be amended time to time and apply to all of our holiday packages and services included therein, whether booked by individuals, companies or agencies.
You can order our holiday packages online or by e-mail. By completing a reservation, you acknowledge and agree to have read, understood and agreed to these Terms & Conditions set out below.
Nordic Unique Travels reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather, customers satisfaction and or other related conditions and that without prior notification. Nordic Unique Travels is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters.
Customers are responsible for providing Nordic Unique Travels with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked or any situations related to the services booked.
Unless expressly agreed, flight tickets are not included in the price of holiday packages, please, book them via your local agency or on the internet. The same applies to train tickets, unless they are included in a specific holiday package.
Booking via Nordic Unique Travels’ partner
In case a customer books a holiday package via Nordic Unique Travel’s partner, any requests, complains, changes or refunds must be resolved directly with this partner, unless otherwise specified in the partner’s terms and conditions or expressly agreed.
All prices for the services provided by Nordic Unique Travels are in euro (€). Nordic Unique Travels is not responsible for currency fluctuations or any additional fees outside its control that my be charged, e.g. credit card, bank transfer fees, etc.
Accommodation capacities in Lapland are very limited, especially in the winter season. If a holiday package or offer includes accommodation in 4* hotel, accommodation can be in any 4* hotel in the destination. If a holiday package or offer includes accommodation in cottage or apartment, it can be in any cottage or apartment in the destination. Please, make sure you are satisfied with the offered accommodation option. We do not guarantee the accommodation availability, the accommodation can be only confirmed upon the payment of requested deposit.
The booking is confirmed once Nordic Unique Travels receives the requested payment, respectively deposit. Please carefully read the fine print and important information in the tour listing, the booking page and your reservation confirmation for policies as applied by the Nordic Unique Travels.
If there is any discrepancy between your order and the received confirmation, please, notify Nordic Unique Travels immediately. Please note that all concerns must reach Nordic Unique Travels within 3 days from the receipt of the booking confirmation.
Airport transfer, Pick-up & Drop-off Services
Unless otherwise stated, our holiday packages do not include airport/ train station transfers. Customers are responsible for their pick-up for the transfer, meaning above all providing Nordic Unique Travels with your correct travel information, i.e. plane/ train number, date and time of arrival / departure. Nordic Unique Travel is not responsible for the transfer in case wrong information has been provided by a customer and holds the right to charge the full amount for any additional transfers.
Customers are responsible for their pick-up whether in their accommodation or in the meeting point, this includes providing Nordic Unique Travels with your pick-up location (if not known or changes) as well as being ready at the correct time for the pick-up for the tour. Nordic Unique Travels will inform you about the pick-up time on your voucher which will be provided before the travel date. If you are unsure about your pick-up time, please, contact our booking department (firstname.lastname@example.org; +358 401207986).
The meeting point is at the Nordic Unique Travels Safari Office : Maakuntakatu 29-31, Rovaniemi 96200 Finland.
Please, note that missing the pick-up does not entitle you to a refund of the paid price, meaning that if you do not arrive to the correct pick-up or meeting point at the correct time for your tour or services then you are not entitled to a refund of the price paid. Therefore, we recommend you to be ready at the pick-up or meeting point at least 10 minutes before the scheduled pick-up time.
Please, note that especially during the busy season, our guides might be late for pick-up. Please, contact our booking department (+358 401207986) in case the guide is late.
Rates & Minimum Number of Travellers
The minimum number of participants for a booking is 2 adults if not mentioned otherwise. Children price applies for children 4-14 years old. Children 0-3 years old are free of charge. Please, for your comfort, state the age of children in the additional information. Nordic Unique Travels withholds the right to change the prices in the event of a general change of taxes of similar prices beyond the company´s control.
Nordic Unique Travels is entitled to cancel the services if the number of registered participants is lower than 2 adults (paying the full price) or the minimum agreed in the specific agreement. In such case, Nordic Unique Travels must timely inform the customer.
Nordic Unique Travels has the right to cancel the trip if unavoidable and exceptional circumstances prevent the realisation of the trip or services. Nordic Unique Travels has the right to cancel the trip if it cannot be realised:
Customers shall be notified of any cancellation due to force majeure without undue delay.
Having a travel insurance is always a good idea when traveling abroad. We strongly recommend you to conclude a personal travel insurance in your home country that would cover also your costs should you have to cancel your travel reservation with a short notice.
Payment and Deposits
Unless agreed otherwise, in order to confirm a booking, Nordic Unique Travels requires a payment of deposit in the amount of 40% from the whole sum of the holiday package. Another deposit of 30% must be paid the latest 3 months before the arrival. The whole price must be the latest one month before the arrival. If the customers fails to make the payments according to the schedule, Nordic Unique Travels reserves the right to cancel the tour and to charge a cancellation fee according to these terms and conditions.
Nordic Unique Travels reserves the right to require higher deposits than specified in these Terms and Conditions, if it is necessary due to the costs of booking. Any deposits paid by the Client are not refundable. After the booking is confirmed, the maximum refund is 30% from the full amount of the booking.
In case of your cancellation, we cannot refund you the paid deposit, this is needed to cover the booking and cancellation costs. This is why we recommend you to buy a travel insurance in your home country.
Less than 365 days before the safari starts – 70% from the total amount to be charged as a cancellation fee.
Less than 28 days before the safari starts – 100% from the total amount to be charged as a cancellation fee.
Cancelation by Nordic Unique Travels
Nordic Unique Travels is entitled to cancel or modify the services due to:
If Nordic Unique Travels cancels the trip due to a low number of participants or by reason of force majeure, the traveller is not entitled to compensation for expenses directly related to the trip, which are rendered unnecessary due to the cancellation (e.g. obtaining a visa or an access passage).
Please, note that it is important for your safety and safety of everybody else as well as animals used for safaris, that you understand the safety instructions given in our tours, above all husky, reindeer and snowmobile tours. If you cannot understand the safety instructions, Nordic Unique Travels and its partners reserve the right to modify the tour from self-driven to guide-driven without any refund.
In case the services include a car rental, car rental Terms and Conditions are governed by separate terms and conditions and especially by the terms and conditions of the car rental company.
Weather in Lapland and Clothes
Weather conditions and therefore also general conditions in Lapland can change very quickly and the majority of services and tours are dependent on weather conditions. For the safety reasons, please, follow the guide’s instructions. You will receive the winter clothes (overalls, shoes) in the beginning of your stay and we will collect it back at the end of your stay. Please, bring also your own warm and comfortable clothes. Please, inform us about exceptional sizes or shoe numbers before confirming the booking.
Special diets and health conditions
Please, inform us about any diet restrictions or requests upon booking confirmation. Refusal of participation We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
By default, all tours are guided in English. Guides speaking other languages are provided on request, but this service is not guaranteed.
Safety & Liability of Nordic Unique Travels
Nordic Unique Travels may only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of the Nordic Unique Travelers or its employees or sub-contractors or by the provision of faulty equipment. Nordic Unique Travels is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended. Program services e.g. snowmobile and husky safaris can be physically demanding and the participants may be exposed to different kinds of physical strain. Other tours might not be suitable for those with health issues. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk. Please, follow the instructions carefully and obey all safety and dressing instructions given by the present guide. Nordic Unique Travels do not assume any responsibility for accidents or injuries accidents that are caused by its customers or can be traced to their own actions or due to failure of customers to properly inform Nordic Unique Travels. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip.
Snowmobile and ATV/quad-bike driving
The participants on Snowmobile and ATV/quad-bike tours are responsible for safety and equipment. Driving license is required to drive snowmobiles and ATV/quad-bike tours.
Snowmobiling self-liability is max. 1500€/accident/ snowmobile. All participants must sign a contract where they agree and confirm that they understand the self-liability.
Pregnant women should not use the snowmobile or the sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful.
Reviews and Feedback
Nordic Unique Travels welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us. Please note that all complaints must reach Nordic Unique Travels within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
Nordic Unique Travels processes personal data with respect and responsibility, according to the General Data Protection Regulation (GDPR). Personal Information given to the travel agency shall be processed in accordance the EU General Data Protection Directive (679/2016). Personal Information provided by the client may be given to our partners in arranging the travel and other services, and to our newsletter platform provider, and also to relevant officials and authorities. Personal Information of the client may be transferred and processed outside the EU/EEA area. Applicable Law and Jurisdiction These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy claim related to such a demand. The District Court of Lappi (in Finnish: Lapin käräjäoikeus), placed in Rovaniemi, shall be the court of first instance. If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.